Frequently Asked Questions


We only provide an exchange service – exchange repair.

There is an identification number and a serial number on every unit. This is usually a white label on
the top or the bottom of the product. Upon request, our colleagues can help you identify the

Please contact us at and our colleagues will help you find a possible solution.

Exchange repair costs only a fraction of the price of a new product. The products we repair and
renew undergo complex inspection and dynamic testing.

Almost every product has an error code display (usually a red number). Please contact us and our
colleagues will help you with the identification. 

It is not possible to purchase the products, COWARE is not a web store. The photographs of the
products are only for information purposes. We only provide an exchange repair service.

Defective products are to be returned within 5 working days. Upon request, we will arrange the
return delivery.

Please place the defective product in the reusable box that we sent the part in and fill it with void fill
chips around the part.

Certainly, but we will confirm it with the date of the following Monday.

Please contact us at and we will inform you about the possible solutions.

Upon request, we can send you a tracking number and you can check the exact time of the delivery.

Yes, except for a two-week summer shutdown.

Because our colleagues have a vast experience in repairing industrial electronics. We do not repair
the products of every manufacturer, but we do have a sound knowledge about the products we

Because of the skills and vast experience of our colleagues